FAQs

We have hopefully covered all of the most common questions you may have about ordering from our web store. If you have any other questions please do not hesitate to ask by emailing info@pop-up.org.uk.

When will my order be posted?
We will post your order within 6 business days.

What countries or regions do you deliver to?
We will do our best to post items to any region. However, there are additional shipping fees for postage outside of the UK.

How much does postage cost?
Within the UK: £3.50
EU: £7.25 (+£1 per item)
Other: £11.50 (+£1 per item)

For orders within the UK above £50, postage is free of charge.

What if I want to order a class set of books?
If you would like to order a class set of any of our books, magazines or pamphlets, please send us an email on education@pop-up.org.uk.

Can I track my delivery?
Unfortunately it is not possible to track delivery. However, postage to the UK will usually take between 3-5 business days; outside of the UK may take slightly longer.

What should I do if my order does not arrive?
If your order does not arrive within 14 business days, please contact info@pop-up.org.uk and let us know immediately.

What should I do if my order arrives damaged?
If your order does not arrive within 14 business days (or 21 business days if you are located outside of the UK), please contact info@pop-up.org.uk and let us know immediately.